Frequently Asked Questions

Bookings

How do I make a physio appointment? 

You can call us on 022 370 0200. Alternatively you can send us a request on our contact page or email us: marina@agewellphysio.co.nz

Rates

The cost of your Physio session will depend on whether or not you have ACC or insurance cover. We have an affordable surcharge with ACC. Please see our rates page or call us on 022 370 0200.

Referrals, ACC and Insurance Cover

Do I need a doctor’s referral to see the physio? 

No, physio’s can assess and treat you without a doctor’s referral. However most health insurers require a doctor's referral before they authorise cover of fees. 

Can a  Physio prescribe pain relief or write a medical certificate?

No, physio’s cannot prescribe pain relief or write medical certificates for work requirements. You will need to see your doctor for these or your physio can refer you back to your GP/doctor.

Is my injury covered under ACC? 

ACC covers some cost of your treatment and we have a surcharge on your claim.

How do I apply for ACC cover after an injury? 

Registered physiotherapists can apply to ACC on your behalf following an accident causing an injury. We simply file the ACC form on first meeting you.

Can I use an existing ACC claim from another provider?

Yes, as long as your ACC claim is still valid. 

Does my private insurance, Southern Cross/NIB cover physiotherapy?

Yes, if you have a comprehensive policy that covers all or partial cost of your daily medical needs. We have access to the Easy Claim programme and can help you check your coverage on the day. Alternatively, give them a call to find out your level of cover.